Upgrades and Updates

A message from CIO Thomas Hull, information about upgrades to web conferencing, digital signage, and much more!

A Message from Pace’s New CIO Thomas Hull:
It is great to be here as the CIO of Pace University. We are the Information Technology Services (ITS) group that handles all of the computers and systems on campus. I joined Pace after 28 years in the IT industry including being CIO at Siena College, Virginia Commonwealth University, Medical College of Virginia, Visions FCU, Cornell, and IBM. We are proud of the work that we do at Pace ITS and strive to help students and faculty with using computers, wireless networking, and the software applications around campus and from the Internet. Below we have outlined some “highlight” areas of recent enhancements and services that are available to everyone. We want to have the best technology services of any university and if you have any questions or comments, please let us know.

We have extended our ITS Help Desk hours to 8:00 a.m.–7:00 p.m. weekdays and 9:00 a.m.–5:00 p.m. on weekends for the first two weeks of September. Please visit our website for details: http://www.pace.edu/its.  


Blackboard Upgrade
Blackboard has been upgraded to version 9.1 (SP 6). This version brings some new enhancements and addresses outstanding issues we encountered last year.   

Classroom/Lecture Halls
ITS has continued in its pursuit of upgrading technology in the classrooms. Several lecture halls such as Lecture Hall South in NYC and Goldstein 300 in PLV have been converted to high-end rooms. 


Echo 360 (Lecture Capture) Upgrade
As part of the upgrade to version 4, you are now able to login to Echo 360 using your MyPace Portal username and password. This means that logging into the application no longer requires a separate username and password.

Pace University Web Help Desk
Over the course of the last academic year, we have been working with several departments to consolidate their respective areas into one Help Desk ticketing system. We have over 10 major departments that have been incorporated and are continuing to add more!  


Enhancements to OSA Phone Systems
A new system was installed which allows incoming calls to the new OSA call center to be queued instead of going to voice mail during busy periods. 


Web Conferencing Tools
There are many products available providing web conferencing tools. Over the past few months ITS has been evaluating the various options and working to develop our recommendations for the best tools for Pace University needs.    


ePortfolio Updates
The ePortfolio Program has expanded its roots this summer in various areas, including freshman orientation, UNV101, and tenure and promotion (TAP).

New Digital Signage Vendor: ORCA
ITS worked with Marketing and Communications to bring in our new vendor for digital signage –ORCA. All content is now managed, deployed, and distributed through them for the New York City Campus. The signage provides a platform for advertising various news, events and announcements to the Pace community at key locations around the campus.

For more information about these and other news items from ITS, please click here.